{"id":8311,"date":"2022-03-11T18:15:47","date_gmt":"2022-03-11T23:15:47","guid":{"rendered":"https:\/\/unicuces.edu.co\/principal\/?page_id=8311"},"modified":"2025-12-04T13:27:44","modified_gmt":"2025-12-04T18:27:44","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/unicuces.edu.co\/principal\/pqrs\/","title":{"rendered":"PQRS"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00bb1&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb top_divider_color=\u00bb#AB001D\u00bb top_divider_height=\u00bb87px\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb||0px||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb|700|||||||\u00bb text_text_color=\u00bb#000000&#8243; text_font_size=\u00bb2em\u00bb text_line_height=\u00bb1em\u00bb custom_margin=\u00bb||0px||false|false\u00bb custom_padding=\u00bb|||5px|false|false\u00bb border_width_left=\u00bb5px\u00bb border_color_left=\u00bb#f41313&#8243; global_colors_info=\u00bb{}\u00bb]<\/p>\n<p><strong>\u00bfQu\u00e9 tipo de manifestaciones se pueden registrar mediante una PQRS?<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00bb1_2,1_2&#8243; _builder_version=\u00bb4.17.0&#8243; _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||2%||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb text_font=\u00bb||||||||\u00bb text_font_size=\u00bb1.2em\u00bb text_orientation=\u00bbjustified\u00bb hover_enabled=\u00bb0&#8243; global_colors_info=\u00bb{}\u00bb custom_margin=\u00bb30px||||false|false\u00bb sticky_enabled=\u00bb0&#8243;]<\/p>\n<p><strong>Petici\u00f3n:<\/strong><span>\u00a0<\/span>Se lleva a cabo cuando necesitas consultar informaci\u00f3n de car\u00e1cter institucional.<\/p>\n<p><strong>Queja:<\/strong>\u00a0Real\u00edzala si no est\u00e1s conforme con la atenci\u00f3n brindada o la conducta de alg\u00fan integrante de la instituci\u00f3n.<\/p>\n<p><strong>Reclamo:<span>\u00a0<\/span><\/strong>Hazlo cuando consideres que no se te brind\u00f3 la atenci\u00f3n requerida o tu solicitud se atendi\u00f3 de manera irregular.<\/p>\n<p><strong>Sugerencia:<span>\u00a0<\/span><\/strong>Aqu\u00ed se registran tus recomendaciones para el mejoramiento, ya sea de un proceso o servicio.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_2&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_image src=\u00bbhttps:\/\/unicuces.edu.co\/principal\/wp-content\/uploads\/2022\/03\/area-pqrs-01-01-scaled.jpg\u00bb title_text=\u00bbarea-pqrs-01-01&#8243; align=\u00bbcenter\u00bb _builder_version=\u00bb4.27.4&#8243; _module_preset=\u00bbdefault\u00bb width=\u00bb66%\u00bb width_tablet=\u00bb80%\u00bb width_phone=\u00bb100%\u00bb width_last_edited=\u00bbon|phone\u00bb hover_enabled=\u00bb0&#8243; border_radii=\u00bbon|15px|15px|15px|15px\u00bb global_colors_info=\u00bb{}\u00bb sticky_enabled=\u00bb0&#8243;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00bb4.17.3&#8243; _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f8f8f8&#8243; width_tablet=\u00bb\u00bb width_phone=\u00bb80%\u00bb width_last_edited=\u00bbon|phone\u00bb custom_padding=\u00bb|3%||3%|false|true\u00bb border_radii=\u00bbon|50px|50px|50px|50px\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb4_4&#8243; _builder_version=\u00bb4.16&#8243; _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_contact_form captcha=\u00bboff\u00bb email=\u00bbinfo@unicuces.edu.co\u00bb title=\u00bb\u00bfTienes algo que contarnos?\u00bb custom_message=\u00bbPQRS ENTRANTE||et_pb_line_break_holder||||et_pb_line_break_holder||Nombre: %%Nombre%%||et_pb_line_break_holder||N\u00famero: %%Numero%%||et_pb_line_break_holder||Email: %%Email%%||et_pb_line_break_holder||PQR: %%pqr%%||et_pb_line_break_holder||Dependencia: %%Dependencia%%||et_pb_line_break_holder||Mensaje: %%Mensaje%%||et_pb_line_break_holder||Autoriza: %%Autoriza%%||et_pb_line_break_holder||\u00bb success_message=\u00bb\u00a1Tu solicitud fue enviada! 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